We aim to provide you with all the details you need to make your shopping experience as smooth as possible. If you still have questions or need further assistance, please don’t hesitate to reach out to us through our contact form below. We are here to help!
Frequently Asked Questions
Product Questions
Q: What materials are your products made of?
A: Our products are made from polymer clay and earring posts are hypoallergenic stainless steel.
Q: How do I care for my polymer clay jewellery?
A: Keep your polymer clay jewellery away from direct sunlight and high temperatures to maintain its beauty and durability.
Remove your earrings before showering or swimming to keep them in pristine condition.
Store properly: Keep your earrings in a jewellery box or a safe place when not in use to protect them from dust and scratches.
Gently clean with a damp cloth, microfiber cloths work best. Do not use soap to clean.
Shipping Questions
Q: What are your shipping options?
A: We offer standard regular mail (Flat Rate $4.99 or Free for orders over $79) and tracked shipping options within Canada, as well as shipping to the United States (Flat Rate $9.99 or Free for orders over $99). Delivery times vary based on the chosen method. You will be presented with the options in your Basket.
Q: How long does it take to receive my order?
A: We usually ship out orders within 2 to 7 days depending on the product availability. The time that the order will take to reach you will be dependent on the shipping method picked. We will be in touch with you and inform you when the order has shipped. Please ensure your mailing address is correct at checkout. We are not responsible for shipping delays once the order has been shipped, as these are beyond our control. We are also not responsible for any customs/duty fees or additional costs that may be charged by postal services or other entities.
Q: Do you offer international shipping?
A: Currently, we only ship within Canada and the united States, with plans to expand further soon. Subscribe to our emails to stay informed.
Q: How can I track my order?
A: If you selected tracked shipping, you will receive a tracking number in an email.
Q: What about additonal costs like Customs/Duties etc?
A: You are responsible for any customs/duty fees or additional costs that may be charged by postal services or other carriers. We are not liable for these charges.
Discounts and Promotions
Q: Do you offer discounts for bulk orders?
A: Please contact us for more details.
Q: How do I apply a discount code?
A: You can enter your discount code in your basket or at checkout in the designated coupon field. Only one discount code can be applied per order.
Q: Are there any ongoing promotions?
A: We have a 10% off promotion for all new subscribers. Subscribe to our emails here and you will receive your coupon in your inbox. We regularly update our promotions. Please follow us on our Facebook, Instagram pages, and Subscribe to our emails to receive the latest updates.
Order Details
Q: How can I view my order details?
A: If you created an account while checking out, you can view your order details by logging into your account. You will also receive an email with the order details after placing your order.
Q: Can I cancel or modify my order?
A: Orders can't be modified or canceled.
Q: Can I request a custom order?
A: Please contact us with your requirements, and we will communicate with you accordingly.
Return Questions
Q: What is your return policy?
A: Since our products are all handcrafted, unique, and custom-made to order, once we start working on the products you ordered, we cannot accept any returns or provide exchanges or refunds.
Q: What should I do if I receive a defective or damaged product?
A: We carefully inspect all products prior to handing them over to you. Should you have any issues or concerns, please contact us with details, and we will work with you on correcting the issue. Please note, we are not responsible for any damage that occurred during shipping.
Q: Can I return my product by shipping it back to you?
A: Do not ship any products back to us. If you have any issues or concerns with the products, please contact us.
Q: Are shipping costs refundable?
A: Shipping costs are non-refundable.
General Questions
Q: How can I contact customer service?
A: You can contact us by filling in the contact form.
Q: Do you have a physical store?
A: We are currently an online-only store. However, you can catch us at various pop-up events. Please follow us on our Facebook and Instagram pages for any event details we post there. Subscribe to our emails to receive this information as well.
Q: How can I stay updated on new products and promotions?
A: Please follow us on our Facebook, Instagram pages and Subscribe to our emails to receive the latest updates.
Q: Where are you located?
A: We are located in Bowmanville, Ontario, Canada.
